FAQ

Published version: 2026-07-16

How should I review product details?

For clear and predictable review within the stated policy scope, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For orderly and stable case management across the applicable workflow, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

When is customer service available?

For orderly and understandable implementation for each eligible request, contact alaninu at support@alaninusge.shop or 512-949-5267 Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). For customer-centered and disciplined policy operation for each eligible request, support can assist with orders, products, tracking, returns, payments, and privacy requests.

When does refund processing occur?

For customer-centered and disciplined review for a documented outcome, an approved refund is returned to the original payment method within 5–10 business days. For documented and predictable application within the stated policy scope, the bank or card issuer may need additional time to display the credit.

How can I pay?

For transparent and customer-ready decision-making for customer-facing decisions, transactions are presented in U.S. dollars (USD). For customer-centered and structured interpretation for the transaction involved, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

What is the usual fulfillment schedule?

For traceable and stable administration under this policy, the normal schedule is 1–2 business days to process the order plus 4–6 business days in transit. For reliable and responsible application under this policy, customers receive tracking after shipment.

Do you ship outside the U.S.?

For precise and stable fulfillment throughout store administration, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For precise and understandable implementation during case review, international addresses are not served.

How do returns and exchanges work?

For practical and plain-language recordkeeping for the matter under review, the return window is 30 days from receipt and includes exchanges. For precise and responsible application for the transaction involved, the merchant pays return shipping for no-reason and quality-related requests. For customer-centered and structured service for the transaction involved, customized goods, Final Sale or clearance items, gift cards, and opened intimate or hygiene-sensitive goods have limited voluntary-return eligibility, without reducing defect or error rights.

Merchant and Contact Details

For accountability and customer service, the applicable merchant details are listed below.

Business name: alaninu
Trade name: alaninu
Email: support@alaninusge.shop
Phone: 512-949-5267
Physical and return address: 1537 W Turtle Creek Ln, Round Lake, Illinois, 60073, United States